Refund and Cancellation Policy

1. Paid plans are not on sale yet

KripaX is currently free to use. The Premium plan is listed on our Plans page, but it cannot be bought yet, and we do not take payment from anyone. This policy is published now so the terms are known before the first charge. It will apply to every payment once paid plans open.

2. What you pay for

• Free plan — no charge. It comes with a one-time allowance of credits, so there is nothing to refund.
• Premium plan — a subscription billed in advance for each 30-day period at the price shown at checkout. Each period comes with a fresh allowance of credits. Credits you don't use expire at the end of the period and do not carry over. Credits have no cash value.

3. Cancelling

You can cancel Premium at any time by emailing support@inframiq.com from the address on your account, or through in-app cancellation once it is available. When you cancel:

• You will not be charged again.
• You keep Premium, and whatever credits remain, until the end of the period you have already paid for. Your account then moves to the Free plan.
• Your resumes, profile, and other content stay in your account. Cancelling deletes nothing.

Cancelling does not by itself refund the current period. See Section 4 for when we do refund.

4. When we refund

7-day money-back guarantee. If Premium isn't right for you, ask for a refund within 7 days of your first Premium payment and we will refund it in full. You don't need to give a reason. This applies once per account, to the first Premium payment only, and not to renewals. When we refund it, your account moves back to the Free plan straight away and any Premium credits left are removed.

We also refund the full amount of a charge in these cases:

• Duplicate charge — you were charged more than once for the same period.
• Charge after cancelling — you were charged for a new period after your cancellation took effect.
• Billing error — you were charged a different amount from the one shown at checkout, or charged for a plan you did not choose.
• Unauthorised charge — someone used your payment method without your permission. Please also tell your bank or card issuer.

We refund part of a charge, in proportion to the unused days of the period, in these cases:

• We could not provide the Service — paid features were unavailable because of a fault on our side for a substantial part of your period.
• We closed your account or ended the plan — for any reason other than your breach of the Terms of Service, as Section 6 of the Terms sets out.

Outside these cases, payments are non-refundable. That includes renewals, a period you have started but not fully used, unused credits, and a change of mind after the 7-day money-back window has passed. Nothing in this policy limits a right to a refund, cancellation, or withdrawal that the consumer-protection law of your country gives you and that cannot be waived. Where such a right applies, we will honour it.

5. How to ask for a refund

Email support@inframiq.com from the address on your account: within 7 days of your first Premium payment for the money-back guarantee, or within 30 days of the charge in any other case. Include the date and amount of the charge, the payment reference from your receipt if you have it, and why you are asking. We will reply within 3 business days to tell you whether the refund is approved, or to ask for anything else we need.

6. How long a refund takes

We start an approved refund within 7 business days. It goes back to the payment method you paid with. We cannot send it anywhere else. Your bank or card issuer usually takes a further 5–10 business days to show it on your statement. The refund is for the amount we received. We do not refund currency-conversion or other fees charged by your bank.

7. Chargebacks

If you think a charge is wrong, please contact us first. Most problems can be fixed faster that way than through a dispute with your bank. If you open a chargeback, we may pause paid features on your account while it is resolved. This does not affect your right to dispute a charge with your bank.

8. Changes to this policy

We may update this policy. The version in force when you paid applies to that payment. We will post changes on this page with a new "Last updated" date, and give you notice of material changes before your next renewal.

9. Contact

Questions about a payment or this policy can be sent to support@inframiq.com. The Service is operated by Inframiq Solutions Private Limited.